Success – of sorts – with the RAC

In my last post I explained how I felt aggrieved about the poor performance of the RAC in it’s response to a breakdown suffered whilst out riding through the glorious south west countryside. I’ll not repeat what I wrote last time, but basically I’d lost some brake fluid and a bolt from a rear brake calipre. The RAC sent a recovery truck without even bothering to attempt to repair the problem. This took several hours and I was wound up by the poor service.

Well after making a telephone complaint…boy did the RAC complaint officer not want to admit that the org was at fault in any way, despite my showing that the operators/advisors on the day of the breakdown tell me various contradictory information and had told blatent untruths (lies to you and i).

Eventually they caved and I got an apology and three months extra cover. Not a lot considering the hassle they caused me, but in this day and age even getting a corporation to admit it might be at fault is almost impossible.

So as a result I’d like to say thanks for the three months extra, but once it is over I will be looking elsewhere. I did look at various bulletin boards and found many comments from RAC members saying that bike riders don’t get mechanics, that it is nearly always the recovery truck that appears at the scene of a breakdown, despite the propaganda eh sorry the marketing spiel of the RAC. I wonder if the AA etc are any better?

Back and barking…

Ok it’s been more than a month since my last post and I feel ashamed…ok not really. I recently become a man of leisure thanks to the people paying me deciding to close the department I worked for. 13 of us got the boot.

So it’s been a month of self-pity and a holiday in Ibiza (don’t ask). Now I’ve got the old bike going again I’ve been out and about in Glorious Devon. God there’s a some beautiful biking roads in this place.

Last week I lost a bolt from my rear brake caliper…obviously didn’t have a spare on me or any brake fluid so called the breakdown service and hey presto they managed to turn the event into a nightmare. What should have been a bit of a wait followed by a 15 minute fix turned into more than a four hour nighmare…they made no attempt to fix it. Bastards!!!!!

I’m in the complaint process and we’ll see how they perform with this. Once the story is over I’ll do a write up as a warning to others….unless they attempt to resolve their pathetic performance.